Privacy Policy

Effective Date: March 4, 2026

Crown Mechanical (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and communication channels.

This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

Personal Information

We may collect information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Address
  • Project details or service requests
  • Any information submitted through contact forms or quote requests

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on pages
  • Referring website

This information helps us improve our website and services.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and service requests
  • Provide estimates and schedule services
  • Send appointment confirmations and service updates
  • Improve our website and customer experience
  • Maintain internal business records

IMPORTANT MOBILE DATA NOTICE

We do NOT sell, rent, or share your personal information, including mobile phone numbers or SMS opt-in data, with third parties for their marketing or promotional purposes.

This includes a strict commitment that:
Your mobile/messaging opt-in data will never be shared with third parties for marketing.

3. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance your browsing experience and analyze website traffic.

You can adjust your browser settings to refuse cookies if you prefer.

4. Third-Party Services

We may use trusted third-party providers (such as website hosting, analytics, or payment processors) to operate our business. These providers only access information necessary to perform their services and are required to safeguard your information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Privacy Rights

You may request to:

  • Access the personal information we have about you
  • Correct inaccurate information
  • Request deletion of your personal information

To make a request, contact us using the information below.

7. Opt-Out Instructions

You may opt out of communications at any time:

  • SMS: Reply STOP to unsubscribe from text messages. After opting out, you will receive no further messages.
  • Help: Reply HELP for assistance
  • Email/Phone: Contact us directly using the information below

8. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Crown Mechanical
11211 Allen Station Drive
Phone: 704-520-4822
Email: service@crownmechanical.com

SMS Terms & Conditions

By providing your phone number and opting in, you agree to receive SMS messages from Crown Mechanical.

Types of Messages You May Receive

  • Responses to service inquiries
  • Appointment confirmations and reminders
  • Service updates and follow-ups

Message Frequency

Message frequency may vary depending on your interaction with us.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Customer Support

For assistance:

Opt-Out Instructions

You may opt out at any time by replying:
STOP — this will unsubscribe you from all future messages.